1. Problem with a product:
If something goes wrong, use the contact form. Quality is important to us, as are satisfied customers.
2. Right of withdrawal:
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you other than the carrier took possession of the goods or, in the case of partial deliveries, the last delivery. The customer bears the return costs in case of cancellation, regardless of the value of the merchandise.
To exercise your right of withdrawal, you must inform Funginomi by email: firstname.lastname@example.org by means of a clear statement of your decision to withdraw from this contract.
If you use this option, we will send you an email confirming receipt of your revocation. To meet the cancellation deadline, it is sufficient that you send your notification of exercise of your right to cancel before the cancellation period expires.
Before considering a refund, contact us and together we will find a solution. It is best to use the contact form for this. Any return accepted by Funginomi leads to a refund of the purchase price of the respective products, excluding standard shipping costs, within 14 days of quantitative and qualitative inspection of the returned products.
Please note that your right to a return only applies to products that are returned in the same condition that you received them. Always return products in their original packaging. You must also return all information, documentation, and product packaging. Keep in mind, some of the products are sterile and should be treatened like that.
If you want to cancel the contract, you must send us a cancellation form.
Return of the goods:
You will receive a return address from us where you send the package and we ask you that you have to attach the cancellation form.